Deep Dive into Operations

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Jackie Wu 5:04 PM

That was my observation in Philly, too 😂

Jeremy Diaz 5:05 PM

Oo, philosophy!

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Casey Boyles 5:06 PM

Use the Brightwheel app daily!

Jackie Wu 5:06 PM

Aleesha from Monday’s session also worked at Brightwheel for awhile :)

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John Ding 5:07 PM

I know very little about operations so looking forward to this session

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Naomi Wiesen 5:08 PM

I’m a web engineer major and as a fun fact I have a replica longsword from a video game, I have no idea what operations might be

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Jeremy Diaz 5:08 PM

Thank you :)

Casey Boyles 5:08 PM

You sound like you might be a Chief of Staff in the making @Jeremy Diaz

1 reply

Cav Hendricks 5:08 PM

I love organization and strategic decisions so I'm excited for this session

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Naomi Wiesen 5:08 PM

I love assassins creed

Vy Pham 5:08 PM

i am an accounting major and real estate minor at scu. i also don’t know a lot about operations so im looking forward to this presentation to learn more

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Jeremy Diaz 5:09 PM

I would love to chat about it when you have some time! I like to be the captain of any and all ships.

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Kenneth Kang 5:09 PM

Assassins creed has been struggling recently

Adam Ong 5:09 PM

im a CS major and someone whos never looked into operations so kind of just learning about what its all about

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2 replies

maya whitted 5:09 PM

I’m a political science major and I currently work at my University Relations office (fundraising, donor relations, etc). I like office work and think that I may do well in operations since it’s similar to what I do now. Excited to hear from you and learn more!

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Kenneth Kang 5:09 PM

Same here!

Casey Boyles 5:11 PM

I don’t think I knew what operations was until I started my first job

Jeremy Diaz 5:12 PM

The few times I have used Claude, I have liked it the most out of anything. Finding its sources for its information has been the easiest and most reliable of any other AI.

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Casey Boyles 5:12 PM

And didn’t really understand it until a few years in! So you are well ahead here

Corbin LeRahl 5:14 PM

Talk with team members, whoever is on the ground

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maya whitted 5:14 PM

Looking at overall stats

Chris Hoang 5:14 PM

Finding the right data

Tanvi Gandhi 5:14 PM

Look at the previous years data and stats

Kavya Kushalappa 5:15 PM

Wha is the competition doing? Pricing & app update wise

Jeremy Diaz 5:15 PM

I would start with fiscal year information from the last year and whatever books are currently running.

Tevin Rose 5:15 PM

User acquisitions or competition getting better

Sri 5:15 PM

user data and compare with recent software-updates.

Carter Welch 5:15 PM

Did revenue and costs stay the same. See if its a revenue or cost problem?

Casey Boyles 5:19 PM

I started off in Sales & Marketing Ops!

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Jeremy Diaz 5:23 PM

What is "GSD"?

5:23 PM

Thank you!

Jackie Wu 5:25 PM

Is anyone aiming for Sales ops/ biz ops?

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3 replies

Lawrence Hu 5:27 PM

Biz ops !

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Vy Pham 5:27 PM

im leaning towards biz ops

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Casey Boyles 5:28 PM

Oh we have this problem at Guild too on our coaching team, people sign up for coaching calls and then they don’t show up! Our team is running a big project to try to solve this

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Naomi Wiesen 5:29 PM

could send “we missed you” emails and do surveys? as like an initial attempt to investigate

Jeremy Diaz 5:29 PM

Not sure how product demos work. I'd call a staff meeting to see what's going on

Naomi Wiesen 5:29 PM

stalk the customers and interrogate them

maya whitted 5:29 PM

Biz ops for me as well!

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Casey Boyles 5:30 PM

I have a personal rule - if you think something 3 times you should just say it. This is a safe space here to try out your half formed thoughts!

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2 replies

Naomi Wiesen 5:32 PM

I will pioneer the path of bad answers so everyone else’s are perfectly in the middle-good range

Casey Boyles 5:32 PM

#peopleschampion

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Casey Boyles 5:33 PM

This is a good example of how AI can help improve some of that grunt work - using Claude cowork to scan calendars

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Jackie Wu 5:33 PM

crm= customer relationship manager (from sales week)

Jeremy Diaz 5:37 PM

Oh, I've done work like this before! I could be into this sort of work.

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Naomi Wiesen 5:39 PM

Operations sound like a more business-y word for profit detectives

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maya whitted 5:40 PM

Me!

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Jeremy Diaz 5:40 PM

I'm definitely more interested in marketing ops now

5:42 PM

I may have even asked Casey this while she was a presentation speaker, but I feel like alongside the GSD attitude it's important to be truly ambitious and to want to do a lot and to feel inspired to do a lot. I honestly would how you intrinsically motivate yourself to be the kind of ambitious that this role requires.

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4 replies

Casey Boyles 5:44 PM

I would say that I am more curious than ambitious, my motivation comes from wanting to know a lot more rather than trying to be the best

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Casey Boyles 5:44 PM

So I think there is a place for all types!

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Jeremy Diaz 5:44 PM

I feel like this makes you a better leader, too, and more collaborative to work on knowledge rather than achievement!

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Jeremy Diaz 5:45 PM

Sorry - principles of management course is putting me onto intrinsic motivation types. Not to say you aren't highly achieving, especially as a Chief of Staff. That's really cool.

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Cav Hendricks 5:46 PM

Thankyou!

maya whitted 5:46 PM

Thank you!

Corbin LeRahl 5:46 PM

Thank you!

Casey Boyles 5:48 PM

Are you also watching Running Point on Netflix?

5:49 PM

Please make me a better Goodreads app!

1 reply

Naomi Wiesen 5:49 PM

Greatreads

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Jeremy Diaz 5:50 PM

Can I try to make a personal horror recommendation app? Jorror App (Jeremy Horror)

Jackie Wu 5:50 PM

Week 5 Fireside Chats: https://airtable.com/appI7IvbTA6atfWA2/shrobn2Njb2fbhyeq

Mohamed 5:50 PM

Linkden?

Katrina Tan 5:50 PM

https://www.linkedin.com/in/varghesepaul1/

Lawrence Hu 5:51 PM

Thank you